Shipping Information
Shipping is calculated on packaged weight. This may vary slightly from the shipping cost calculated on the site. We will only charge the actual cost of shipping.
Helmets and Faceguards: For product safety reasons we normally ship helmets and faceguards seperately to rackets. Helmets are boxed in foam packing fill to prevent any impacts during shipping transit which would adversely affect the integrity of the helmet.
Most of our other 'boxable' products can be shipped with helmets or faceguards. We apologise for any inconvenience but would ask that if ordering a helmet or a faceguard and a racket that you order the helmet and/or faceguard seperately. This will make it much simpler for you.
Rackets: Rackets are normally shipped with Bubble wrap around the shaft and padded Post pack over the head. Orders of more than 6 rackets are usually boxed.
We use Australia Post as our prefered shipper.
Domestic (Australia)
- All postage within Australia is sent either by Registered Post (or it's equivalent) as standard. Express Post is available at an additonal cost.
- You should receive a postage slip advising that you have a parcel to collect from your local Post Office.
- Please collect your order from the post office as soon as possible, if the order is returned we cannot be held responsible and postage will be charged again to resend.
International
- Airmail - Shipping time normally approx 2 to 3 weeks. This can vary depending on time of year and delays in customs. No tracking.
- International Standard - Shipping time approx 2 weeks. With basic parcel tracking, delivery time can vary depending on time of year and delays in customs.
- International Express Post - Shipping time approx 1 to 2 weeks. With parcel tracking, delivery time can vary depending on time of year and delays in customs. it is currently our prefered method of shipping.
- Express Courier International - Shipping time approx 3 - 5 business days. With full parcel tracking.
- If the order is returned we cannot be held responsible and shipping will be charged again to resend.
- Please note - not all shipping methods are available to all countries. We will contact you if there are any issues with your chosen shipping method.
